We produce a wide range of high-quality thermoplastics adapted to the specific needs of our customers. Responsible and continual innovation differentiates us. We work side-by-side with our customers, offering personalised services completely centred on their needs.
Sustainability is a core element of our business plan. It consists of three key strategic areas that help us generate value for all the stakeholders we interact with:
Circular Economy is an opportunity to create a new type of plastics economy which, through closed cycles, is able to drastically reduce the negative impact of plastic on the environment as well as its accumulation in ecosystems
The commitment of our professional team, together with our strategic focus at ELIX on respect for the environment, people's safety and well-being, and continual innovation for sustainability, have all contributed to our success and positioning within the thermoplastics industry.
ELIX was granted the Best Polymer Producers Award for Europe 2019 in the category of Acrylonitrile Butadiene Styrene (ABS), achieving a final score of "Excellent" for the second consecutive year.
This is an award granted by the European Alliance of Polymers to polymer manufacturers whose performance in different areas received positive reviews by polymer converters and users for a period of three months on an online survey.
These awards were created in 2016 to establish a constructive dialogue and open communication between polymer manufacturers and customers in Europe. The growing number of voters each year highlights the success of these awards.
Quality and satisfaction
We continually strive to offer our customers quality service, maintaining the high levels of satisfaction we've attained in recent years.
RATE OF CUMULATIVE SUCCESSFUL SALES ORDERS THROUGH JULY 2019
PERFECT ORDER RATE IN 2019*
IMPROVEMENT IN OTIF RATE IN 2019* COMPARED WITH 78 % IN 2012
* The European transport market is highly complex; for this reason, we are proactively in contact with our customers to give them constant updates and maintain our upward trend in recent years of high performance
QUALITY OF SERVICE
We are pioneers in the use of tools for tracking customer satisfaction. Tools such as Net Promoter Score and Customer Satisfaction Score help us improve our service
We use several tools for evaluating and improving the quality of our services:
In 2019 our NPS score improved by approximately 23%, with a score of 41
Every year we evaluate customer satisfaction through a survey. The results of the 2019 survey showed a high level of satisfaction with the products and services we offer. On a scale of 1 to 5, the most highly rated areas were customer service , the customer-sales team relationship,logistics and customer-company communications.
For yet another year, the results of our annual customer satisfaction survey have showed high levels of customer satisfaction with the products and services we offer