Technical assistance

At ELIX Polymers, we offer a technical support service designed to meet the specific requirements of each customer. Our team accompanies every project from the definition of needs to final validation, applying tailored solutions that optimise processes, improve results, and accelerate product development. With extensive experience in highly demanding sectors, we work with rigour, proximity, and a forward-looking approach to guarantee the technical and operational success of our materials in real production environments.
Comprehensive technical assistance to guarantee the success of your projects
Our technical support service covers the entire cycle: from material selection and validation to regulatory support, colour development and part validation through simulations and OEM approvals, to ensure successful results. We work with proprietary methodologies and cutting-edge tools that allow us to speed up development times, reduce technical risk and ensure maximum process efficiency.

Key services for technical assistance
We offer specialised technical support in the commissioning of new products at the customer’s premises. Our technical team provides advice from the start of the project to help you choose the most suitable grade of material according to functional, regulatory and processing requirements. We analyse key properties such as thermal resistance, impact and reaction to surface treatments. We also perform internal validations to ensure that the selected material complies with industry standards, and prepare all the technical documentation you’ll need in the next phases of development.
We work with you, from the design of the moulds to the final validation of the parts using advanced simulations (CAE, MOLDFLOW). We evaluate material flow behaviour, possible areas of stress concentration or filling defects, and propose improvements to optimise mould performance. Our goal is to stay ahead of problems before the production phase and help you achieve maximum efficiency from the very first cycle.
We support you during the commissioning of new moulds or production lines, either at your premises or remotely. We adjust process parameters to ensure dimensional stability, surface quality and repeatability of the final product. Our technical team has extensive experience in technologies such as injection moulding and extrusion, and works closely with your operators to resolve any issues on line and minimise cycle times.
Many of our grades are designed for applications that require post-processing such as painting, plating, flocking and welding. We help you choose best material for your processes and offer technical advice to achieve a perfect and long-lasting finish. We analyse how the polymer reacts to each treatment and perform compatibility tests to avoid problems such as delamination, poor adhesion or surface degradation.
We evaluate the behaviour of parts produced with our materials to validate their performance under real-world conditions. This service includes analysis of mechanical and thermal properties and support in the documentation required for approvals with OEMs or regulatory agencies. We can also help you adapt the design of the part or the production process to meet the requirements of your customers or the market.
Our technical service is prepared to intervene quickly in the event of any production issue. We identify process deviations, quality defects and instabilities, and propose solutions based on root cause analysis. We carry out technical visits, diagnostic reports and practical recommendations to ensure that the process remains stable, with minimum rejects and the highest possible yield.
In addition to conventional technical support, we work with you to develop cutting-edge solutions that incorporate new features or address emerging challenges. This includes fine-tuning formulations and exploring materials for electric mobility, connectivity, sustainability or other key trends. Our co-development approach allows us to adapt to your market and offer you a customised solution, quickly and reliably.
Cutting-edge solutions
Explore our latest product solutions and find out how we can provide technical support throughout the process.
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Technical guides
Find all the documentation on the processing and post-processing of our products to learn about each stage in detail.
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Technical impact that makes a difference
Statistics that reflect the commitment and efficiency of our technical team in real projects, across multiple industries.
Featured webinars
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Do you need technical assistance?
If you need assistance, don’t hesitate to reach out.
Our team of experts will be happy to help you and offer you the best solution.