We are and will be leaders in the thermoplastics industry

Sustainability and digitalisation will allow us to remain leaders in the highquality thermoplastics sector and participate in the transformation of the chemical industry

We produce a wide range of high quality thermoplastics adapted to the specific needs of our customers.

We work side by sidewith our customers, providing personalised service completely oriented to their needs.

The main services where we interact with our customers in a fluid and efficient way are:

CUSTOMER SERVICE

We handle all customer requirements in terms of deliveries, product returns and specific needs.

AFTER-SALES TECHNICAL SERVICE

We provide our customers with specialised support related to product characteristics and applications as well as the correct handling and use of our products

Industry leaders

The commitment of our professional team, together with our strategic focus at ELIX on respect for the environment, people's safety and well-being, and continual innovation for sustainability, have all contributed to our success and positioning within the thermoplastics industry.

empleados

254 EMPLEADOS

países

+ DE 40 PAÍSES

cifra de negocio

+ 1 %CIFRA DE NEGOCIO
(CAGR* 2016-2019)

clientes

+ DE 300 CLIENTES

grados y colores

+ DE
40 GRADOS
300 COLORES
PRODUCTOS

* Compound annual growth rate.

ELIX WAS INVOLVED IN SEVERAL PROJECTS TO OVERCOME THE PANDEMIC

M203FC is a material used for injection moulding the plastic components and pieces of medical devices such as ventilators, which are necessary for the treatment of COVID-19 patients with serious respiratory conditions.

Our ABS also served to manufacture filaments to be used in 3D printing. Facial screens, pieces for various medical devices such as respirators or protection equipment are just three of the final products made with this technology and which have served to help the healthcare sector in its battle against COVID-19.

WE WON THE "BEST POLYMER PRODUCER AWARD" FOR THE THIRD CONSECUTIVE YEAR

Our customers continue to give us positive reviews. The European Alliance of Polymers has once again granted us the award of Best Polymer Producer in Europe in the Acrylonitrile Butadiene Styrene (ABS) category

In reality this award is granted by European polymer users, as they vote for different suppliers through an online survey, according to performance in the areas of quality, delivery, reliability, innovation, communications and circularity.

These awards were created in 2016 to establish constructive dialogue and good communication between polymer manufacturers and users in Europe. The growing number of voters each year reflects the success of these awards.

OUR WIDE RANGE OF THERMOPLASTICS PRODUCTS IS EVOLVING TOWARDS A MORE SUSTAINABLE PORTFOLIO WITH LESS OF AN ENVIRONMENTAL IMPACT AND MORE RECYCLED MATERIAL.

Quality and satisfaction

We work side by side with our customers, even in the product design phase, to develop the high-quality tailormade solutions that have allowed us to maintain high levels of customer satisfaction.

97,7%

RATE OF CUMULATIVE SUCCESSFUL SALES

91,3%

PERFECT ORDER1 RATE

93,0%

ON TIME IN FULL (OTIF)2 RATE

1. Orders delivered on time in full or without incidents

2. Orders delivered on time in full

QUALITY OF SERVICE

For years now, we’ve been tracking customer satisfaction and improving our methods for doing so

CUSTOMER SATISFACTION

This is a general satisfaction indicator which we apply in an innovative way in the Business to Business (B2B) market. It measures customer loyalty based on the response to one question: “How likely are you to recommend the product or service to a colleague?”
This is an operational performance indicator that evaluates customer satisfaction in key company-customer touchpoints, with one satisfaction question and one improvement question if the satisfaction level was low. We have two established touchpoints: claims and sample deliveries.
These contain information about chemical compounds, usage, storage, handling, emergency procedures and potential health effects related to hazardous materials.

ANNUAL CSAT AVG

Touchpoint

Annual CSAT AVG is the average quarterly CSAT score on a scale of 1 to 5, 1 being highly unsatisfied and 5 being highly satisfied.

NPS OVERALL

Our “NPS Overall” score reflects how our commitment and efforts to minimise the effects of the pandemic were recognised by our customers.

NPS

SATISFACCIÓN DE NUESTROS CLIENTES

Every year we send our customers a survey so they can rate our productivity and performance. In general, results for this year specifically were less satisfactory than in previous years.

We have maintained our global performance score of 4 (on a scale of 1 to 5), meaning our customers continue to trust in us

indicadores satisfaccion

WANT TO KNOW WHAT OUR CUSTOMERS VALUE THE MOST ?

Compromise

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Certifications

iso
iso
ecovadis
meps
iscc

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